Please read these terms carefully before using our services
By accessing or using LoanSathi's website and services, you acknowledge that you have read, understood, and agree to these Terms & Conditions. If you do not agree with these terms, please do not use the service.
Important: These Terms govern the service relationship between you and LoanSathi, subject to applicable law.
LoanSathi is an independent loan assistance and consultation service provider. LoanSathi may provide consultation, profile assessment, loan option guidance, application assistance, document preparation support, form-filling assistance, and related customer support.
LoanSathi is not a bank or NBFC and does not itself sanction, approve, or disburse loans. Loan approval, sanction amount, interest rate, tenure, and disbursement are decided solely by the respective lending institution.
As a user of our platform, you agree to:
We are committed to protecting your personal information. Our data collection, use, and sharing practices are described in our Privacy Policy.
By using our services, you acknowledge the collection and use of information as described in the applicable Privacy Policy and service disclosures.
LoanSathi may charge a Service Fee for the independent assistance services selected by the customer, including consultation, profile assessment, loan option guidance, application assistance, documentation support, form-filling support, and related customer assistance.
The applicable Service Fee will be clearly disclosed before the customer proceeds with the paid service. The Service Fee is a charge for LoanSathi's assistance service only and is not a loan approval, sanction, or disbursement guarantee.
Where expressly agreed with the customer before the paid service begins, a Success-Based Disbursement Service Fee may become payable only after the customer's loan is actually disbursed.
Where a 3% fee applies, it will be calculated on the actual loan amount successfully disbursed to the customer.
Example
Actual loan amount disbursed = ₹5,00,000
3% Success-Based Disbursement Service Fee = ₹15,000
If no loan amount is actually disbursed to the customer, this 3% Success-Based Disbursement Service Fee will not become payable under these terms.
Before payment or before the relevant paid service begins, the customer will be informed of the applicable charges, the service scope, whether a 3% success-based fee applies, the calculation basis, and when the fee becomes payable.
LoanSathi does not describe the 3% customer-paid fee as an RBI-approved commission, Government-approved commission, Bank-approved commission, or guaranteed-loan fee.
The service relationship between LoanSathi and the customer is intended to operate as a service arrangement subject to applicable Indian law.
Section 10 of the Indian Contract Act, 1872 addresses when agreements are contracts based on matters including free consent, competent parties, lawful consideration, and lawful object.
Section 23 of the Indian Contract Act, 1872 provides requirements concerning lawful consideration and lawful object. LoanSathi therefore aims to charge only for clearly disclosed and agreed assistance services, subject to applicable law.
LoanSathi does not make false or misleading claims regarding loan approval, Government approval, RBI approval, Bank affiliation, guaranteed sanction, guaranteed interest rate, or guaranteed disbursement.
Applicable consumer-protection requirements, including rules concerning misleading or deceptive representations, will be followed to the extent applicable to the service.
RBI's Digital Lending framework contains specific requirements for Lending Service Providers (LSPs) acting for regulated entities. Where a service provider is acting as an LSP within an applicable RBI-regulated arrangement, the applicable LSP fee rules may require fees payable to the LSP to be paid by the regulated entity rather than charged directly to the borrower.
LoanSathi does not represent that a customer-paid 3% fee is an RBI-approved commission or a Government-approved commission.
The applicability of any RBI or other regulatory requirement depends on the actual contractual and operational relationship, role, and activities of LoanSathi and the relevant parties.
LoanSathi provides assistance and consultation services and does not control the lending decisions of third-party banks, NBFCs, or other lending institutions.
LoanSathi is not responsible for a lender's approval decision, sanction amount, interest rate, tenure, internal policy, processing decision, or disbursement decision, except to the extent required by applicable law.
All content, trademarks, logos, graphics, text, design elements, and intellectual property on this website are owned by LoanSathi or their respective licensors, unless otherwise stated. You may not reproduce, distribute, modify, or create derivative works from such material without appropriate permission.
LoanSathi may suspend or terminate access to its platform or services where reasonably necessary, including for suspected fraud, unlawful activity, misuse of the service, violation of these Terms, or as otherwise permitted by applicable law. Any customer rights that cannot lawfully be excluded will remain unaffected.
LoanSathi may update these Terms from time to time. Updated Terms will be published on this page with an updated effective or last-updated date. Changes will apply prospectively to new services and transactions, subject to applicable law.
This Refund & Cancellation Policy applies to service requests, paid consultations, processing assistance, and other assistance-based services offered by LoanSathi through its platform.
Cancellation requests will be considered in accordance with the applicable service terms and applicable law. Where permitted, a request made before substantive service work begins may be considered for cancellation.
Once consultation, verification, documentation review, profile assessment, matching, application assistance, or other substantive service work has commenced, cancellation or refund may be limited to the extent permitted by applicable law and the service terms accepted by the customer.
If a customer believes that a service was not delivered as described or there was a service issue, the customer should contact LoanSathi support with relevant details so the matter can be reviewed.
LoanSathi does not guarantee loan approval, lender acceptance, a specific loan amount, a specific interest rate, or any particular financial outcome. Any refund decision will be based on the service stage, applicable terms, and applicable law.
Where a refund is approved, the processing time may depend on the original payment method and payment gateway or bank processing timelines.