Privacy Policy

Your privacy is our priority. Learn how we protect and handle your personal information.

Last updated: January 2024

Why Trust LoanSathi?

We're committed to protecting your privacy with industry-leading security measures and transparent practices.

High Security

Your data is protected with care, and isn't exposed to any other people/organisation which aren't part of the entire loan process.

Encrypted Storage

All personal identification cards information is saved securily on aws buckets, whereas only the loansathi admin can access.

Transparent Practices

Clear information about what data we collect and how we use it

Your Control

You have full control over your personal information and privacy settings

Quick Navigation

Information We CollectHow We Use DataInformation SharingData SecurityYour RightsContact Us
1. Information We Collect

We collect information you provide directly to us, such as when you create an account, apply for a loan, or contact us for support.

Personal Information:

  • • Name, email address, phone number
  • • Date of birth, address, employment information
  • • Financial information (income, expenses, credit history)
  • • Government-issued ID numbers (PAN, Aadhaar)
  • • Bank account and transaction details

Automatically Collected:

  • • IP address, browser type, device information
  • • Usage data and website interactions
  • • Cookies and similar tracking technologies
  • • Location data (with your permission)
2. How We Use Your Information

We use the information we collect to:

Process loan and insurance applications
Match you with suitable lenders and insurers
Verify your identity and prevent fraud
Communicate with you about our services
Improve our website and services
Comply with legal and regulatory requirements
Send marketing communications (with your consent)
Provide customer support and assistance
3. Information Sharing

We may share your information with:

Partner Lenders and Insurers:

We share your application information with our partner financial institutions to facilitate loan and insurance approvals.

Service Providers:

We work with third-party service providers who assist us in operating our platform, conducting business, or serving our users.

Legal Requirements:

We may disclose information when required by law, regulation, or legal process, or to protect our rights and safety.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

SSL encryption for data transmission
Secure data storage with access controls
Regular security audits and updates
Employee training on data protection
Compliance with industry security standards
Multi-factor authentication systems
5. Your Rights

You have the following rights regarding your personal information:

Access Your Data

Request a copy of all personal data we hold about you

Correct Information

Update or correct any inaccurate personal information

Delete Data

Request deletion of your personal data from our systems

Data Portability

Receive your data in a structured, machine-readable format

Cookies & Tracking

We use cookies and similar technologies to enhance your experience:

  • • Essential cookies for website functionality
  • • Analytics cookies to understand usage patterns
  • • Marketing cookies for personalized advertising
  • • Preference cookies to remember your settings
Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary based on the type of information and applicable legal requirements.

Questions About Your Privacy?

If you have any questions about this Privacy Policy or our data practices, we're here to help.

Phone

+91 9403893123

Email

privacy@loansathi.in

Data Protection Officer

dpo@loansathi.in

Address

Mumbai, Maharashtra